Contact support

How to reach the SiteAud!tLint team, and what to include so we can fix it on the first reply.

Email hello@siteauditlint.com. A person reads every message.

Include these details

Most questions are answered on the first reply when the message includes:

• Your SiteAud!tLint version (Help > About) and edition.
• Windows, macOS or Linux, and which version.
• What you did, what you expected, and what happened instead.
• The exact error text. For start-up problems, the message shown by Start SiteAuditLint (troubleshoot).bat.
• For crawl problems, the start URL and your Crawl Settings.
• For scheduled audits, the last lines of scheduled-audits.log.

Never send API keys, Slack tokens or webhook URLs. We never need them.

Before you write

Search the guides and the issue library: most "why is this flagged" questions are answered on the issue's own page. Troubleshooting covers start-up, security warnings and failed scheduled runs.

Licenses and orders

For receipts, refunds and re-downloads, use My Orders on Lemon Squeezy with the email you bought with, or write to us with your order number.